Here’s the updated refund policy for an online app purchase of a product with in-app refund request instructions included:
Refund Policy for App Purchases
We want you to enjoy your purchase and have a smooth experience using our app. If you’re not satisfied with your purchase, please review the following:
- Eligibility: Refund requests must be made within 14 days of purchase.
- Conditions: Refunds are available after careful review and decision made by administrator of this website if deemed refundable.
- Technical Issues: If you experience a technical problem that prevents you from accessing or using the product as intended, we’ll work to resolve it. If the issue cannot be fixed, a full refund will be issued.
- How to Request:
- In-App: Go to Settings → Purchases → Request a Refund and follow the prompts.
- Email: Contact our support team at [email protected] with your order number, purchase date, and a brief description of the issue.
- Processing Time: Approved refunds will be processed to your original payment method within 5–10 business days.